Got questions? We're here to help!
Can I try instruments before I buy them?
Yes! If you are located in the greater Boston area you can book an appointment to try instruments or pick them up to take home. Flutistry also ships instrument trials to all 50 states. You can reach out to us by phone at 617-519-8966, by email at firstname.lastname@example.org, or submit a trial request right on the website. We’ll be in touch within two business days to set up your personalized trial.
Do I need an appointment to try instruments in person?
For the safety of our staff and community, all visits to Flutistry Boston are by appointment only. Sales appointments are available on weekends and limited weekday evenings. Curbside pick-up and drop-off appointments are available Monday through Friday for instrument trials, repairs, and online orders. Appointments help us ensure that the instruments are sanitized and the space is cleaned. To learn more about our protocols, visit …
If I try instruments in person, do I need to make a decision on the spot?
Absolutely not! Sometimes the winner is clear and purchases are finalized during the appointment, but often the options are narrowed down to a couple favorites and more time is needed to make the decision. We encourage you to take the favorites home for a free one week trial and stay in touch with us as you have questions. We’re here to help!
How long is the trial period?
Trials are 7 days from when the instruments are received. While one week is usually enough time to finalize a decision, trials may be extended a few days at the discretion of the Flutistry team.
HOW MANY INSTRUMENTS CAN I TRY AT ONCE?
Instrument trials are limited to 4 instruments plus headjoint options when applicable. A member of the Flutistry team will work with you to select instruments that meet your artistic goals and budget to maximize your trial experience. To see more about Flutistry’s SMART Search method, visit flutistry.com/smartsearch.
Is there a cost for instrument trials?
All instrument trials are free through Flutistry. We just ask that you be responsible for return shipping if you don’t select an instrument from the box. A credit card is required to be on file in advance of the trial. We do not put a hold on the card.
Is it safe to try instruments right now?
Yes! We have worked with industry leaders to ensure that we are following the best available guidelines on sanitizing instruments and have implemented a 72 hour quarantine period on instruments for extra caution. To see the latest on our safety procedures, visit…
I live outside the United States, can I still try instruments?
Flutistry does not ship instruments for trial outside the United States, but we would love to work with you in person. We are able to ship instruments that have been purchased anywhere in the world that FedEx or UPS will deliver.
Do you have a teacher program?
Yes! Whether you have students looking for instruments right now or not, we encourage all teachers to sign up for the Flutistry Cooperative program. As a member of the Co-op, you will have access to longer trials, free round-trip shipping, and extended benefits for you and your students. To learn more about the program, visit flutistry.com/cooperative.
Is it safe to ship instruments?
Flutistry ships instruments for trials, repairs, and purchases safely every day. Instruments are insured in shipping and throughout the trail period. We do encourage everyone when shipping your own equipment for repairs or consignment to be sure you have insurance coverage in shipping. You can find full details on how to safely ship instruments at flutistry.com/shipping.
I want to travel to try instruments in person, but am worried about my teacher and colleagues not being able to hear me. What should I do?
The Flutistry team is happy to chat with you about all the options for trying instruments and how we can best serve your artistic goals. We now offer the Flutistry Trial Studio to help teachers and colleagues be a part of the trial experience whether they are down the block or around the world. To learn more about the Trial Studio whether you are trying instruments in person or at home, visit flutistry.com/trialstudio.
Is there financing available on instrument purchases?
Flutistry offers a range of financing options from 3 months to 5 years to help you secure the instrument you love. Current financing options and promotions can be found at flutistry.com/financing. The Flutistry team is happy to discuss all the options to find the financing solution that works best for you.
What is your instrument return policy?
All instrument purchases are final sale. In the case of professional level instruments, Flutistry does honor all flutemaker headjoint exchange policies. The SMART Search process is designed to help you find an instrument you love through every step of your artistic evolution and we’ll be there to support you and your instrument long after you’ve made the selection. At Flutistry we do not believe in buyer’s remorse and we want every client to be satisfied, so please be in touch with us if you have any questions or concerns.